Rachel McClurg
Editor-in-Chief
At the start of the spring 2019 semester, some faculty were thrown for a loop when informed of a new policy regarding copying and print jobs for their classes.
“The copy center people in the 200 building are more than accommodating; however, as an adjunct who has another full time job, it is unwieldy at this point to follow the suggested procedures, so I do most copy work myself,” Jerry McClenahan, an adjunct chemistry instructor, said.
Copying and print jobs are now going through ServiceNow, an online program.
“To maintain the high quality of customer service that we have all received from the Secretarial Center staff, we added some improvements for print job submissions by further utilizing the ServiceNow ticketing system,” Director of Client Services Matt Jansen said.
Though this new policy could be difficult for some to get used to, the overall purpose is to help ensure that the Secretarial Center is working more efficiently when completing requests.
“By tracking all our work in a central location, we are able to more effectively manage our time and resources and ensure that all our users’ requests are fulfilled,” Jansen said.
Yes, some have had trouble getting comfortable using the new system, but it is understood overall why changes have been made.
“I do not like the new policy,” Elena Allen, an assistant reading professor, said. “But I understand the importance of what they are doing, and I will go by the new rules and eventually I will learn. It’s just not easy at the beginning of the semester when you are already familiar with policies and you know how to run your business.”
Jansen refers to the new system as being similar to Amazon as far as the convenience goes. Users are able to put in requests no matter what their location is.
“Much like using Amazon, ServiceNow allows our users to request their print job from any location by uploading their document(s) and customizing their order all from the convenience of their office, classroom, or home,” Jansen said.
Requests for copy and print jobs can still be made in the 200 building if help is needed. Along with some negative feedback, positive feedback has made its way back as well.
“After the initial reluctance to change settled, we have received some very positive feedback from our users. I was walking through the 200 building the other day and an instructor stopped me and said that it was much easier for him to submit his jobs,” Jansen said.
Any problems using the new program can be taken to the 200 building where a staff member in the Secretarial Center can help.