Emmie Boese
Business Manager
Getting locked out of Canvas and Pipeline is a real issue for students. Luckily, we have an IT Help Desk to help with those kinds of problems, but what do we do when they can’t provide the adequate help?
Many Butler students and faculty including myself have been locked out of Pipeline and Canvas. They have tried resetting their passwords but are locked out very soon after. Sometimes the system won’t even let you reset your password, and instead tells you to click ‘password registration reset.’
When these issues happen in these programs, one thing we are told to do for faculty and students is to call the Help Desk or go ask them how to reset our passwords. We expect these workers to be trained and to help us in any way they can, although lately the Help Desk has not been much help. I have heard other students and faculty members make comments like “I called, but they just kept asking me if my caps lock was on.” I’ve heard other comments that students get from the Help Desk like reset their password even though we have told them numerous times that the system is not working.
The Help Desk is also only available to help Monday through Friday from 7 a.m. to 8 p.m. I understand that these workers are leaving their weekend open from work like most working people, but what are students and staff supposed to do over the weekend when they are locked out of Canvas and are trying to complete an assignment? Several of my professors in the past have said that the weekend is the best time for them to grade assignments, but they cannot upload grades to Canvas when they are locked out. For students, the weekend is a great time to get homework done and many assignments are due on Sunday evenings. Since help is not available through these days of the week, it leads to missing assignments, and slipping grades
Having several workers on call to help students and faculty over the weekend would be helpful for students and faculty. I understand that a college is not going to be perfect in every area, and I do not expect the Help Desk workers to be perfect. What I do feel like is an expectation for me to have as a student, along with my peers and faculty, is to be able to have help from people who are willing to listen to us and to do all they can to help since that is most likely in their job description.
